Frequently Asked Questions - Customer Feedback Form

Who is collecting this information? The Local Government Management Agency (LGMA) has been engaged by the RMO (Road Management Office - a Local Government Shared Service) to collect information to determine the level of satisfaction with the service provided by the RMO in the provision of Road Opening Licences.

Why are you collecting this information? This information will be used to assess whether customers are satisfied with how services are being delivered.

Why should I fill out the survey? Your opinion counts! You can be the “voice” of the service user in your local area. Customer feedback provides valuable insight to local authorities that can be used to tailor services to better meet the needs of its customers.

Do I have to participate? No, participation in this survey is voluntary.

How long will it take? The survey is very short. It should take less than 5 minutes to complete.

Are my answers confidential? Yes. Your responses will be kept confidential.

How will my data be reported? The aggregated results will be reported to local authorities orally and in written form. The aggregated results will also be monitored nationally by Committees, where members are senior local authority staff who can make decisions about how to improve services. More general information on customer satisfaction that may refer to the findings from this data are published by the LGMA in an annual customer service report. This will be available to the public on the LGMA website.