Privacy Statement

The purpose of this website is to support the Local Authorities of Ireland by collecting information to assess whether customers are satisfied with how services are being delivered across all 31 Local Authorities.

Specifically, the Local Government Management Agency (LGMA) has been engaged by the RMO (Road Management Office - a Local Government Shared Service) to collect information to determine the level of satisfaction with the service provided by the RMO in the provision of Road Opening Licences.

The LGMA is a state agency that provides supports and services to local government. The RMO is the data controller and is responsible for managing the provision of Road Opening Licences. You can access the RMO website here.

This Privacy Statement subsumes the LGMA's general privacy statement which you can find here.

Apart from the information you expressly volunteer through the website survey, the website also processes basic user information (your IP address, web browser version, pages visited). This is done only to prevent cyber-attacks against this website, and also to support our efforts to provide optimal user experience. It is our policy never to disclose such information in respect of individual website visitors to any third party obliged to disclose such information by a rule of law. The IP address is wiped from the cache within 24hours and is not stored.

Any personal information which you volunteer will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 - 2018 and in the context of the Temporary Protection Directive (2001/55/EC) and Council Implementing Decision (EU) 2022/383 of 4 March 2022 (OJ No. L 71, 4.3.2022, p.1.). The data you volunteer will only be processed for the purposes you provided it - the lawful basis for processing your personal data is provided for by GDPR Article 6 (1)(a)

Data Retention

Any data you may volunteer will only be retained, in accordance with the National Retention Policy for Local Authority Records.

Cookies

You may review the details of our cookie policy here.

In summary, the Local Government Management Agency uses cookies to anonymously gather user statistics and protect against malicious attacks. The following cookies are in use on this website:

PHPSESSID. Used to store a unique website usage session identifier so that information for the session is available across the pages of the website and therefore does not have to be provided by the user on each page as they navigate around the website. Expires 24 hours from last visit.
PHP Language. Used to set content of the pages in the website to the last selected language by default. Expires 30 days from last visit.

Further information or to make a request

You can find more information on our Cookie Policy here, and on our Data Protection Policy here. If you are concerned about how data is processed via this website, please do not hesitate to bring such concerns to our attention. To do so, you can contact the Local Government Management Agency's Data Protection Officer at dpo@lgma.ie.

As noted in the LGMA's general privacy statement, which is subsumed by this privacy statement, you have the right to request that the LGMA restricts the processing of your data (GDPR Article 13 (2)(b)), and to lodge a complaint with a supervisory authority (GDPR Article 13 (2)(d)) - please review the LGMA's general privacy statement here.

By using this website, you agree to the terms of the above privacy statement, and to the data protection policy, and cookie policy linked within. You may withdraw the data you volunteer through this website at any time by contacting our Data Protection Officer using the following contact details:

Data Protection Officer
Local Government Management Agency,
35-39 Usher's Quay,
Dublin 8, D08 XKP7
Phone: 01 633 2200 | Email:dpo@lgma.ie